At cozynestgoods, we prioritize the privacy of our users (“user,” “you,” or “your”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our lifestyle goods e-commerce platform, http://www.cozynestgoods.com, including associated media formats, channels, mobile sites, or applications (collectively, the “Site”).
Please review this Privacy Policy carefully. If you disagree with any part of this Policy, please discontinue using the Site.
We reserve the right to modify this Privacy Policy at our discretion. Revised policies take effect immediately upon posting, and we will update the “Last Updated” date. Where required by law, we will provide additional notice or obtain your consent. We recommend reviewing this page periodically. Your continued use of the Site after policy updates signifies your acknowledgment and acceptance of those changes, to the extent permitted by law.
1. Information We Collect
We collect the following categories of information:
A. Personal Identifiers and Contact Information
- Name
- Billing address
- Shipping address
- Email address
- Phone number
- Account username and password
- Order-related contact details
B. Order and Commercial Information
- Products purchased or returned
- Order history and transaction details
- Product preferences
- Home usage habits
- Style choices
- Customer service communications
- Reviews, feedback, and survey responses
C. Payment and Financial Information
- Credit or debit card number
- Card brand
- Expiration date
- Billing address
- Payment transaction details
Payment information is collected and processed by third-party payment processors. We do not store full credit card numbers on our servers unless expressly stated. We may retain limited payment details, such as the last four digits, card brand, and expiration date, for order records, refunds, fraud prevention, and chargeback handling.
D. Device, Usage, and Technical Data
- IP address
- Browser type and version
- Operating system
- Device name, type, and identifiers
- Access times and dates
- Pages viewed before and after visiting the Site
- Referring and exit pages
- Approximate location derived from IP address
- Mobile network and preferences
E. Cookies and Tracking Data
We use cookies, pixels, and similar tracking technologies as described in Section 6 below.
2. How We Collect Your Information
We collect information through the following methods:
- Directly from you: When you create an account, place an order, complete forms, contact customer service, participate in promotions, leave reviews, or subscribe to marketing communications.
- Automatically: When you browse or interact with the Site, we collect device, usage, and technical data through server logs, cookies, pixels, and similar technologies.
- From third parties: We may receive information from payment processors, shipping carriers, analytics providers, advertising partners, affiliate networks, and other service providers.
You may choose not to provide certain personal information. However, withholding information may limit your access to certain Site features, such as personalized recommendations, order tracking, or checkout.
3. How We Use Your Information
We use your information for the following purposes:
- Order Fulfillment: To process payments, confirm orders, prepare shipments, arrange delivery, handle returns and exchanges, and provide customer support.
- Communication: To send order confirmations, shipping notifications, tracking updates, refund updates, and respond to inquiries.
- Personalization: To provide product recommendations, saved carts, style suggestions, and a more tailored shopping experience.
- Marketing and Advertising: To send promotional emails, newsletters, special offers, and remarketing advertisements related to lifestyle goods, subject to your consent and opt-out rights.
- Analytics and Improvement: To analyze Site performance, understand customer preferences, improve products and services, and develop new features.
- Security and Fraud Prevention: To detect, prevent, and investigate fraud, unauthorized transactions, chargebacks, security incidents, and misuse of the Site.
- Legal Compliance: To comply with applicable laws, regulations, tax requirements, legal processes, and enforce our Terms of Service.
4. Sharing and Disclosure of Your Information
We may share your information with third parties in the following circumstances:
A. Service Providers
We may share information with trusted service providers who help us operate the Site and fulfill orders, including:
- Payment gateways and processors
- Shipping carriers and logistics partners
- Fulfillment centers
- IT, hosting, and cloud service providers
- Email and communication platforms
- Analytics providers
- Advertising, remarketing, and affiliate networks
- Customer support tools
- Fraud prevention and security providers
These service providers are authorized to use your information only as necessary to provide services to us and are required to protect it consistent with applicable law.
B. Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction, subject to applicable law.
C. Legal Requirements
We may disclose your information if required by law, regulation, legal process, court order, or governmental request, or if we believe disclosure is necessary to protect our rights, property, safety, users, or the public.
D. With Your Consent
We may share your information for other purposes when you have given us consent.
E. Sale or Sharing of Personal Information
We do not sell your personal information for monetary consideration. However, certain cookies and advertising technologies may be considered “sharing” or a “sale” under applicable privacy laws, such as the California Consumer Privacy Act (CCPA/CPRA). Where required, you may opt out of such sharing or sale as described in Section 7.
5. Payment Security
We take payment security seriously. When you make a purchase:
- Payment data is encrypted during transmission using industry-standard SSL/TLS technology.
- Payments are processed by PCI-DSS compliant third-party payment processors.
- We do not store full credit card numbers on our servers unless expressly stated.
- We may retain limited payment information, such as the last four digits, card brand, and expiration date, for order records, refunds, fraud prevention, and dispute resolution.
You are responsible for maintaining the confidentiality of your account credentials and for promptly notifying us of any unauthorized use of your account.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate the Site and improve your experience. These include:
A. Essential Cookies
Required for core Site functions, such as checkout, account login, and security.
B. Performance and Analytics Cookies
Help us understand how users interact with the Site so we can improve performance and user experience.
C. Functional Cookies
Remember your preferences, such as language, region, and saved cart items.
D. Advertising Cookies
Used to deliver online advertisements related to lifestyle goods. Neither we, advertisers, nor partners can access personally identifiable information through these cookies.
E. Remarketing Cookies
May increase advertisements for lifestyle products you have recently viewed. These cookies enable special offers to encourage return visits, with anonymized processes designed to prevent direct contact.
F. Affiliate Cookies
Required to compensate partners who promote our lifestyle goods on a commission basis. Specialist affiliate networks manage these cookies and are designed not to personally identify you.
Managing Cookies
You may block or delete cookies through your browser settings. However, disabling cookies may restrict access to certain Site features, such as personalized product suggestions or saved cart items. Non-essential cookies expire after specified periods.
For more information about cookies, you may visit the ICO website or Google’s Cookie Policy.
7. Children’s Privacy
The Site is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are under 18, please do not use the Site or provide personal information without the consent of a parent or legal guardian.
If we learn that we have collected personal information from a child under 18 without proper consent, we will take reasonable steps to delete it. If you believe we have collected information from a child, please contact us.
8. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to complete orders, provide services, comply with legal, tax, and accounting obligations, resolve disputes, prevent fraud, and enforce our agreements.
When personal information is no longer needed, we will delete, anonymize, or securely store it in accordance with applicable law.
9. Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. These measures may include encryption, access controls, secure servers, and employee training.
However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security. You provide information at your own risk and are responsible for protecting your account credentials.
10. International Data Transfers
We are based in the United States. Your information may be processed, stored, and transferred to the United States or other countries where we or our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction.
Where required, we use appropriate safeguards for international transfers, such as standard contractual clauses or other lawful mechanisms.
11. Third-Party Links
The Site may contain links to third-party websites, plugins, or services. We are not responsible for the privacy practices, content, or security of third-party sites. We encourage you to review the privacy policies of any third-party sites you visit before providing personal information.
12. Do Not Track
Some browsers offer a “Do Not Track” feature. Because there is no uniform standard for how to respond to Do Not Track signals, we do not currently respond to such signals. You may manage tracking through cookie settings and opt-out tools described in this Policy.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Last Updated” date. Where required by law, we will provide additional notice or obtain your consent. Your continued use of the Site after changes are posted constitutes acceptance of the revised Policy, to the extent permitted by law.
14. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of the State of Colorado and applicable federal laws of the United States, without regard to conflict-of-law principles.
We comply with applicable privacy laws in the jurisdictions where we operate. If you are located in a jurisdiction with mandatory consumer or privacy protections, such as the EU/UK or California, those protections may apply in addition to this Policy.
15. Contact Us
For privacy inquiries, requests, or concerns, please contact us:
cozynestgoods
Address: 1200 17th Street, Suite 1100, Denver, CO 80202 USA
TEL: +1 7032698097
Email: [email protected]
Working Hours: Monday–Friday, 08:00–17:00 (UTC +8)
We aim to respond within 24 hours on business days.