Thank you for shopping with cozynestgoods. We value every customer and are committed to delivering your ordered lifestyle goods promptly and reliably. This Shipping Policy explains order processing, eligible destinations, shipping methods, delivery times, rates, tracking, delays, and contact details.
1. Eligible Shipping Destinations
We currently ship to the following primary service areas:
- United States, including Alaska, Hawaii, and U.S. territories where carrier service is available
- United Kingdom
- Selected European Union countries
- Additional international destinations shown at checkout
Availability depends on carrier coverage, product size and weight, and local regulations. We do not ship to sanctioned countries or regions, restricted parties, or destinations prohibited by law. If your destination is not available at checkout, please contact us before placing an order.
2. Payment Confirmation
Once your order is authorized and verified, we will send a confirmation email. This email confirms that your order has been successfully placed and is entering the initial processing stage.
3. Processing Time
Processing typically takes 1–2 business days for all eligible destinations, excluding weekends and holidays. During peak seasons or promotional periods, processing may take longer. If there is a significant delay, our customer service team will notify you.
4. Shipping Methods, Delivery Time, and Rates
We use trusted logistics partners. The shipping method is automatically selected based on your destination, item size and weight, sales platform, and carrier availability. Available methods and final rates are shown at checkout.
| Shipping Method | Estimated Shipping Time | Shipping Fee |
|---|---|---|
| Standard Shipping | 7–14 business days after processing | $6.99 USD** for orders under **$79 USD |
| Standard Shipping | 7–14 business days after processing | Free for orders of $79 USD or more |
Total Estimated Delivery Time:
Processing time + shipping time = 8–16 business days for eligible destinations.
Notes:
- Business days exclude weekends and holidays.
- Delivery estimates are not guaranteed and may vary due to carrier delays, customs, weather, or other factors.
- Remote destinations may require additional delivery time.
- Shipping fees are charged in USD.
- The free shipping threshold is based on the merchandise subtotal after discounts, before taxes and other fees.
- Order charges cover product costs and shipping fees, if applicable.
5. Import Fees, Duties, and VAT
For eligible orders, customers are not responsible for import fees, duties, or VAT unless otherwise stated at checkout. If a carrier or customs authority asks you to pay such fees, please contact us before making payment so we can assist you.
Any additional shipping surcharges, remote-area fees, or expedited shipping costs will be displayed at checkout before you complete your purchase.
6. Tracking Your Order
After your order is dispatched, we will send a shipping notification email with a tracking number. Tracking updates typically appear within 72 hours after you receive this email.
You can track your order using the “Track Order” feature on our website. If no tracking updates are visible after 72 hours, please contact us by email for assistance.
7. PO Boxes and Address Accuracy
If your shipping address includes a PO Box, our system will review whether the selected carrier can deliver to it. If the chosen logistics method cannot deliver to a PO Box, the order may be flagged as abnormal, and our customer service team will contact you promptly to modify the address or cancel the order.
You are responsible for providing a complete and accurate shipping address. We are not responsible for delays, failed delivery, or loss caused by incorrect or incomplete address information.
8. Causes of Delay
Tracking updates and delivery may be delayed due to circumstances beyond our control, including:
- Weather Disruptions: Heavy rain, tornadoes, floods, earthquakes, and similar events
- Local Factors: Strikes, statutory holidays, major international conferences, or regional events
- Peak Season Challenges: Flight shortages, personnel shortages, or local logistical constraints
- Customs Processing: Inspection or clearance delays at international borders
We appreciate your patience during these situations and will assist where possible.
9. Contact Us
For shipping policy questions or order concerns, please contact us:
cozynestgoods
Address: 1200 17th Street, Suite 1100, Denver, CO 80202 USA
Telephone: +1 7032698097
Email: [email protected]
Working Hours: Monday–Friday, 08:00–17:00 (UTC +8)
We respond within 24 hours on business days.